To reserve your order and event date, a non-refundable 50% retainer is required. This retainer will be applied toward your final balance and confirms your booking. Until the retainer has been received, all inquiries and quotes are considered tentative, and your date remains available to other clients.

The remaining balance is due the day before pickup or delivery. Orders must be paid in full before they are released. If full payment is not received by the due date, your order will be cancelled, and all payments made, including the non-refundable retainer, will be forfeited.

If you need to make changes to your order, requests must be submitted at least two weeks before your event date. While we will do our best to accommodate changes, they cannot be guaranteed and are subject to availability.

We recommend booking as early as possible to secure your preferred date, as availability is limited.

Delivery may be requested at the time of booking and is subject to availability. Delivery is not guaranteed and is available for an additional fee, which is calculated based on the delivery location.

Clients may also choose complimentary pickup. Your pickup date and time will be arranged at the time of booking or confirmed a few days before your order is due, depending on scheduling. Pickup is available by appointment only and must be confirmed by both parties.

Please arrive within your scheduled pickup window. If you are running late or need to adjust your pickup time, contact us as soon as possible. While we will do our best to accommodate changes, they cannot be guaranteed.

A 30-minute grace period is allowed. If you are running late, kindly message us as soon as possible. Orders not picked up within 1 hour will be considered a no-show and the deposit will be forfeited.

Due to the custom nature of our products, cancellations must be submitted in writing. Retainers are non-refundable and cannot be transferred to another date.

If you need to reschedule your order, please contact Tacouri Cuisine as soon as possible. Rescheduling requests are subject to availability and are not guaranteed. Orders that cannot be accommodated on a new date may be considered cancelled and are not eligible for a refund.

Serving sizes are estimates and may vary depending on how cakes are cut. Tacouri Cuisine provides recommended serving guides, but final portion sizes are determined by the client or event host.

Orders placed with less than the required notice may be accepted based on availability and may be subject to a rush fee. Acceptance of a rush order is at the discretion of Tacouri Cuisine.

Once your order has been picked up or delivered, responsibility for the cake and any other products transfers to the client. Tacouri Cuisine is not responsible for any damage that occurs after the order has left our possession, including damage resulting from transportation, improper handling, or improper storage.

As all orders are custom-made and prepared specifically for each client, all sales are final. Refunds, returns, or exchanges are not available once an order has been completed, picked up, or delivered.

At Tacouri Cuisine, we take food allergies and dietary concerns seriously. Please inform us of any known allergies or dietary restrictions at the time of booking so we can discuss available options.

Our products are prepared in a kitchen that handles common allergens, including but not limited to wheat, eggs, dairy, soy, nuts, and sesame. While we may be able to accommodate certain dietary requests, we cannot guarantee that any product will be completely free from allergens or cross-contamination.

Clients are responsible for communicating allergy information to their guests and making informed decisions regarding the consumption of our products. Tacouri Cuisine is not responsible for allergic reactions or adverse health effects resulting from the consumption of our products.

Your safety matters to us, and we encourage all clients with severe allergies or dietary concerns to contact us before placing an order so we can determine the best options available.

Tacouri Cuisine reserves the right to photograph and share images or videos of completed orders for promotional, marketing, and social media purposes unless otherwise requested by the client prior to the event date.

We love showcasing our custom creations and sharing the artistry behind each order. If you prefer that your order remain private, please let us know in advance so we can respect your request.